Creating A Help Desk

Happyfox help desk lets you create roles and privileges for all your staff.

Creating a help desk.

In the column name textbox enter description. Determine which web part you will use to build the help desk. Setting up a helpdesk for your startup can be a daunting task. This volume came about as a result of the authors own practical experience in help desk operation and management and of hundreds of workshops the authors have conducted world wide over the last fifteen years.

In the require that this column contains information radio button list select yes. These roles decide what access and privileges each staff will have including managerial and ticket level permissions. This is the new ticket view. In the type of information in this column is radio button list select multiple lines of text.

Turning around a help desk team with performance issues may seem impossible. There are two web parts you can use to build the help desk solution with each having its pros. Phone you can create a ticket to continue the conversation via email. Outside of enterprise circles it s not something that s discussed.

However assuming your role as a help desk manager with defined itil based processes positive direction coaching and leadership you can succeed in building a world class customer support team delivering real value to the business. If your customer reaches out to you using a different channel than email e g. Select the ellipsis next to the helpdesk list and select settings. Created manually by a technician created by your customer with the hot key combination of ctrl f12.

If you are currently not using a 3rd party tool to manage help desk requests you can create a help desk solution in sharepoint in no time using out of the box functionality. Create roles for your staff like admin regular staff etc. Building a help desk from scratch can be challenging. These departments working together can take what they learn from the community and use it to speed up the feedback cycle.

You may discover that you need to update your help desk ticket categories reporting mission statement processes and other areas. To create a ticket click the new ticket button in the ticket dashboard in the tickets section. The help center is also a great way to find and become familiar with your customer evangelists. It is intended to be a practical reference guide but the suggestions checklists and templates all need to be interpreted and amended.